Shipping policy

1. Order Processing

Orders are processed after payment confirmation.

Orders are generally prepared and shipped within 1 to 3 business days, excluding weekends and public holidays.

Customers will receive a confirmation email once the order has been shipped.

2. Shipping Destinations

Foilscoot products can be shipped to selected countries in Europe and internationally, subject to carrier availability and local regulations.

If delivery is not available for a specific destination, customers will be informed before order confirmation whenever possible.

3. Estimated Delivery Times

Estimated delivery times are provided for information purposes only and may vary depending on destination, customs procedures and transport conditions.

France: generally 3 to 5 business days
Europe: generally 3 to 8 business days
International destinations: delivery times may vary depending on the country

Delivery delays caused by carriers, customs authorities or force majeure events are outside the control of BF Innovations.

4. Shipping Costs

Shipping costs are calculated based on:

Destination country
Package size and weight
Selected shipping method

Shipping costs are displayed before final order confirmation.

5. Customs Duties and Import Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes or local fees imposed by the destination country.

These charges are the sole responsibility of the customer acting as the importer of record.

BF Innovations has no control over these fees and cannot estimate their amount.

6. Delivery Issues

Customers are responsible for providing accurate shipping information when placing an order.

BF Innovations cannot be held responsible for failed deliveries caused by incorrect or incomplete delivery information.

If a package is returned due to an incorrect address, refusal of delivery or failure to collect the parcel, additional shipping costs may apply for reshipment.

7. Damaged or Lost Packages

Customers should inspect the package upon delivery.

Any damage, missing item or delivery issue must be reported within 48 hours after delivery by contacting: info@foilscoot.com

Supporting photos may be requested to process claims with the carrier.

8. Force Majeure

BF Innovations shall not be held responsible for shipping delays or delivery failures caused by events beyond its reasonable control, including but not limited to: