Refund policy

1. Right of Withdrawal

In accordance with applicable consumer protection laws, customers have the right to withdraw from their purchase within fourteen (14) days from the date of delivery, without providing any reason.

To exercise this right, the customer must contact: info@foilscoot.com

2. Return Conditions

Returned products must be:

Unused and in new condition
Free from damage, scratches or signs of wear
Not used in water or aquatic environments
Returned in their original packaging
Returned with all accessories, manuals and documentation
Accompanied by proof of purchase

BF Innovations reserves the right to refuse a return or apply a partial refund if the returned product shows signs of use, damage or depreciation beyond what is necessary to inspect the product.

3. Return Procedure

Before returning a product, customers must contact our support team to obtain return instructions.

Return requests should be sent to: info@foilscoot.com

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless otherwise agreed or required by applicable law.

Customers are responsible for ensuring that returned products are properly packaged and protected during transport.

5. Refunds

Once the returned product has been received and inspected, BF Innovations will process the refund within a maximum period of fourteen (14) days.

Refunds will be issued using the same payment method used for the original order unless otherwise agreed.

Original shipping costs may not be refunded depending on the reason for the return and applicable regulations.

6. Damaged or Incorrect Products

Customers must inspect their order upon delivery.

If a product arrives damaged, defective or incorrect, the customer must contact: info@foilscoot.com within 48 hours of delivery and provide supporting photos where applicable.

BF Innovations will review the request and provide an appropriate solution, which may include replacement, repair or refund.